Session 1 of Healthcare — Things You Should Know — a free training built from 35 years across 17 healthcare roles. Practical, actionable, and built for discharge planners, SNF admission teams, and CNOs.
Financial professional instead? Request a session for your team →
A complete breakdown of all four Medicare parts — what they cover, where the gaps are, and what your patients don't know that costs them (and your facility) time and money.
Hospital stays, SNF, home health, hospice — and the observation status trap that catches patients off guard.
Doctor visits, outpatient care, preventive services. The 20% coinsurance gap most patients don't budget for.
How MA plans differ from Original Medicare. Network restrictions, prior authorizations, and what happens at discharge.
The 4 coverage phases, the donut hole, and why patients hit maximum out-of-pocket faster than they expect.
A patient admitted to a SNF after a hospital stay. The bill: $200/day. Weeks into her stay, the family discovered she'd been on observation status — never formally admitted. Medicare Part A denied the entire SNF claim. The family owed thousands.
This case study walks through exactly where the breakdown happened, what the discharge team could have caught, and how to prevent it from happening to your patients.
A quick 4-question check on Medicare Parts A–D and the observation status trap.
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Also available: Medicare Quick Reference Card (one-page cheat sheet)
Session 2 — available now
Hospital → SNF → Home: the 3-day inpatient rule, observation status deep dive, SNF coverage limits, discharge documentation, and a real-world case study. Includes the Transition of Care Checklist.
Purchase Session 2 — $49Session 1 free + Sessions 2, 3, 4 included.
Save 25% vs. individual sessions — one-time payment
Get the full series — $147Sessions 3 & 4 — coming soon
Common denial reasons, MA vs. Original Medicare at the point of denial, prior authorization navigation. Included in the full series bundle.
Kia Gordon has worked inside the healthcare system from nearly every angle — EMT, social worker, practice manager, billing supervisor, and more. She witnessed those discharge conversations firsthand — 76 seconds on average — and saw what happens when patients and families don't understand their Medicare coverage.
Healthcare — Things You Should Know translates those 35 years of insider experience into practical training for the professionals who need it most: discharge planners, SNF admission coordinators, case managers, and CNOs who live these gaps every day.
Kia is the author of Healthcare — Things You Should Know But Don't, available now on Amazon.
Bring Healthcare — Things You Should Know to your facility — live, interactive, and tailored to your team's needs. Available for hospitals, SNFs, home health agencies, and healthcare conferences.
Contact: 11917enterprises@gmail.com