Media Kit
Kia Gordon — Healthcare Author & Speaker

Kia Gordon

Healthcare Insider. Author. Speaker.

35 years across 17 healthcare roles — EMT, social worker, billing supervisor, practice manager, and more. She wrote the book on what patients and families don't know about the system because she was the one inside it.

Book Kia for Your Show
35
Years in Healthcare
17
Roles Across the System
1
Book They Should Read

What Kia Talks About

  1. The 76-Second Discharge — Emergency departments average just 76 seconds of discharge education. 25% of patients can't name their own diagnosis when asked. What gets lost in that gap.
  2. Observation vs. Admission — The billing status nobody explains to patients that can result in $40K+ surprise bills. Kia audited these claims as a billing supervisor.
  3. What Medicare Doesn't Cover (That You Think It Does) — Common misconceptions about coverage that cost families thousands — from the person who processed the denials.
  4. The Healthcare Vocabulary Problem — Medical jargon creates a two-tier system: those who understand it and those who don't. How plain language saves lives and money.
  5. Seeing Every Side of the System — From ambulance to billing office to discharge desk — what 17 roles taught one person about where the system fails patients.
  6. Caregivers: Flying Blind — The adult children suddenly responsible for aging parents' healthcare decisions, armed with zero training and no roadmap.

The Book

Healthcare — Things You Should Know But Don't

Healthcare — Things You Should Know But Don't

A straight-talking guide from someone who worked inside the system for 35 years. Covers what hospitals don't tell you, what Medicare actually covers, and what to ask before you sign anything. Written for patients, families, and caregivers.

View on Amazon

Full Bio

Kia Gordon has spent 35 years working across 17 distinct roles in the American healthcare system — from EMT responding to emergencies, to social worker writing discharge plans, to billing supervisor auditing six-figure claims, to practice manager running the business side of care.

That rare breadth of experience means she's seen the system from every angle: the clinical side, the administrative side, the billing side, and the patient side. She knows what happens when a patient is rushed through discharge without understanding their instructions. She's audited the claims that result when observation status isn't explained. She's been the one families call when the paperwork doesn't match what they were told.

Kia wrote Healthcare — Things You Should Know But Don't to give patients, families, and caregivers the insider knowledge the system never provides. She's based in Arizona and is available for podcast interviews, panel discussions, and speaking engagements on healthcare communication, Medicare navigation, discharge education, and patient advocacy.

Get in Touch

For podcast bookings, speaking inquiries, interview requests, or media questions.

11917enterprises@gmail.com